GENERATOR RETURNS Any generator returned for any reason after the 90 day satisfaction guarantee period will be subject to a 20% restocking charge and must be returned freight paid. All returns require a Return Authorization Number before they can be returned to Harbor Freight Tools.
Does Harbor Freight do repairs?
CUSTOMER SERVICE IS AVAILABLE Repair with use of non-original manufacturer and remanufactured parts is allowed. If product cannot be repaired within 15 days, a new product of equal or similar features, capacity, specifications and/or efficiency and functionality will be provided.
What’s the return policy at Harbor Freight Tools?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, and the timeframe over which returns are accepted.
Will Harbor Freight take a return without a receipt?
Just bring the item along with the order packing slip or order and we will gladly exchange or refund the purchase. If you do not have a proof of purchase, please obtain a Return Authorization by contacting Customer Service at 1-800-444-3353, Monday thru Sunday, 6am to 6pm (PT).
Can you get parts for Harbor Freight generators?
To find parts and spares for your generator, please look on the Generator control panel to find the Brand name of the unit and look up the parts on our Part finder.
What kind of warranty does Harbor Freight have?
Harbor Freight is committed to ensuring our customers feel confident about their purchases. We offer a lifetime warranty on our hand tools and a limited 90-day warranty for everything else.
Can a hand tool be replaced at Harbor Freight Tools?
Harbor Freight Tools will replace any hand tool that fails to properly work during the lifetime of the original purchaser. In the event an identical item is not available as a replacement: Harbor Freight Tools reserves the right to substitute a substantially similar item in its place.
When do you get a refund from Harbor Freight Tools?
If for any reason you are not satisfied with an item purchased from Harbor Freight Tools, you may return the product within 90 days for a full refund or replacement, whichever you prefer. The limited warranty term is 90-days beginning on the date of purchase or order. You must provide a copy of your packing slip or order with the item listed.
Where can I find the user manual for Harbor Freight?
If you ever have a question about a tool part or usage, keep in mind that Harbor Freight puts scans of user manuals on their website, right on the product page. This isn’t exactly a secret, but it’s amazing how many people (including employees) aren’t aware of this perk.
