All returns will be subject to a 25% re-stocking fee. There are no returns, refunds, or exchanges on transitions (end caps, reducers, t-mold, 1/4 round, stairnose, etc.). The product must be in the original, sealed, un-opened boxes. The product must be returned in the same condition as when it arrived to you.
Can I return unused flooring?
If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor® within 90 days of purchase with a valid sales receipt, and we will refund your purchase. If you do not have a receipt, a valid photo ID is required.
What is the problem with Lumber Liquidators?
Lumber Liquidators shares were slammed in March 2015 after a “60 Minutes” report alleged that Chinese-made laminate flooring from Lumber Liquidators installed in many American homes contained far higher than accepted levels of formaldehyde, a known carcinogen.
Can I return unopened boxes of flooring to Lumber Liquidators?
A licensed, professional flooring installer is recommended. Returns/Exchanges and Refunds: Returns and exchanges must be made within 90 days of receipt and only with a valid receipt of purchase. Returns or exchanges are not permitted on opened boxes, special or custom orders, close-outs, and odd lots.
How long does Lumber Liquidators take?
Store Pickup is available 1 – 15 days after you place your order.
Can samples be returned to floor and decor?
Returns must be made within 30 days of when you receive the product. Whether you’ve purchased the item in store or online, you may return unopened, unused, resalable items to any Floor & Decor store location. Floor & Decor does not accept discontinued products or products purchased from Floor & Decor Express.
Is Lumber Liquidators safe now?
CDC/ATSDR found that exposure to formaldehyde in the CPSC-tested laminate flooring sold at Lumber Liquidators® could cause irritation and breathing problems. However, you can take steps to reduce formaldehyde levels in your home.
How long does it take to pick up Lumber Liquidators?
Store Pickup is available 1-15 days after you place your order. *$129 Smart Rate on orders up to 500 sq ft. Each additional 500 sq ft is only $25 more.
What do I need to know about my return policy?
Clearly state if returns, exchanges, and refunds are accepted by a company. The number of days customers have to return or exchange a product. List any products that may be exempt from returns.
When do you have to return a product to get a refund?
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund.
